Privacy Policy

At DearERP, your privacy is our priority. We are committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy explains how we handle your data when you use our platform, website, and related services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, email address, company name, phone number, and other contact details.
Account credentials (username, password).

b. Usage Information

Log data, IP address, browser type, device information, and access times.
Activity within the DearERP platform (e.g., features used, pages visited).

c. Business & Integration Data

Data from your Odoo instance that you choose to connect with DearERP.
Configuration details, logs, and metadata necessary for automation or analytics.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve the DearERP platform.
Personalize your experience and deliver AI-driven insights.
Communicate updates, technical notices, and support messages.
Enhance security and prevent fraudulent or unauthorized activity.
Analyze trends and platform usage to improve performance and reliability.

3. Data Security

We take your security seriously. DearERP uses TLS/SSL encryption, role-based access controls, and secure credential storage to protect your data.
We never store your business data or Odoo credentials on our servers without your explicit authorization.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.
Your information may be shared only when:

Required by law or legal process.
Needed to provide technical support or resolve service issues.
Shared with trusted third-party providers under strict confidentiality agreements.

5. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. You may request data deletion at any time by contacting us at support@dearerp.com.

6. Cookies and Tracking Technologies

DearERP uses cookies to enhance your experience, remember preferences, and analyze website performance. You can control cookie settings through your browser preferences.

7. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Withdraw consent at any time.
Request a copy of the data we hold about you.

To exercise these rights, please contact us at support@dearerp.com.

8. Third-Party Services

DearERP may integrate with third-party tools or APIs. We are not responsible for the privacy practices of these external services. Please review their respective privacy policies before connecting them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

DearERP
Macrofix Software Private Limited
📧 support@dearerp.com
🌐 https://dearerp.com