Pickup points have become a standard part of European eCommerce logistics. Instead of scheduling a home delivery window, customers choose a nearby parcel locker, post office, or convenience store and collect their order on their own schedule. It reduces failed delivery attempts for carriers and gives customers more flexibility. But in Odoo, pickup point selection through the Sendcloud connector was limited to the website checkout flow. If a sales rep created an order through the backend, or if a customer called in to place an order by phone, there was no clean way to assign a pickup location.
That limitation is gone. Odoo now supports Sendcloud pickup point selection from both the Website and the Sales application, and it adds the ability to change the pickup point even after an order has been confirmed.
Pickup Points Now Work From Sales Orders
The change surfaces in the sales order form through the “Add shipping” button. When a sales representative adds a Sendcloud delivery method to an order, a popup now appears showing available delivery options. If the selected Sendcloud service supports pickup points, the representative can choose a specific pickup location during this step — the same location selection interface that was previously only available on the website.
This is a meaningful workflow improvement for businesses that handle mixed-channel orders. A customer who browses products online but calls in to finalize the purchase can still get the pickup point option. A B2B sales rep placing a wholesale order can route the delivery to a pickup location near the customer’s office instead of requiring a staffed receiving dock. The pickup point is no longer gated behind the eCommerce checkout — it is a shipping option available wherever orders are created.
Changing Pickup Points After Confirmation
The second change addresses a real-world logistics problem: customers change their minds about where to pick up a package. Maybe they realized the parcel locker they selected is across town from where they will be that week, or maybe the original pickup location is temporarily closed.
Previously, modifying the pickup point after order confirmation required workarounds — cancelling the delivery, recreating it, or manually editing records. Now, the delivery order form includes the ability to update the pickup point directly. The change propagates to Sendcloud so the label and routing reflect the new destination.
There is one constraint worth noting: the pickup point cannot be changed once the delivery order has been validated. This makes sense logistically. Once a package has been marked as shipped and a label has been generated, changing the destination would create a mismatch between the physical label and the routing system. The modification window is between order confirmation and delivery validation — which is the window where customers are most likely to make changes anyway.
Website Checkout Gets Cleaner Too
The website checkout flow for Sendcloud pickup points also received attention. The delivery method selection interface now renders more clearly, with the pickup option appearing as a distinct choice alongside standard delivery. Customers who select a pickup-eligible Sendcloud service see a location selector that shows nearby pickup points on a map with addresses and opening hours.
The underlying terminology also shifted. What Odoo previously called “Shipping Methods” throughout the Sendcloud integration is now consistently labeled “Delivery Methods.” It is a small naming change, but it aligns the Sendcloud connector with Odoo’s broader inventory terminology and eliminates a source of confusion in the settings interface.
What This Means for European Merchants
Sendcloud connects to over 100 carriers across Europe, and pickup point delivery is one of its most-used features. In markets like the Netherlands, Belgium, and France, a significant share of eCommerce deliveries go to pickup locations rather than home addresses. By extending pickup point selection to sales orders and allowing post-confirmation changes, Odoo closes the gap between what customers expect from their delivery options and what the ERP could actually handle.
For operations teams, the practical benefit is fewer manual interventions. When a phone order needs a pickup point, there is a button for that. When a customer emails to change their pickup location, there is a field for that. The edge cases that used to require workarounds are now standard workflow steps.