Refund Policy
At DearERP, we strive to provide our customers with an exceptional experience using our AI-powered Odoo management platform. Your satisfaction is important to us. Please review our refund policy below to understand how refunds are handled for our products and services.
1. 14-Day Money Back Guarantee
We stand behind the quality of our service. If you’re not satisfied with DearERP for any reason, you can request a full refund within 14 days of your initial subscription purchase. This gives you ample time to explore the platform and ensure it meets your business needs.
Important Notes:
– The 14-day money back guarantee applies only to your first subscription payment.
– To request a refund under this guarantee, contact us at support@dearerp.com within 14 days of your purchase.
– Refunds will be processed to your original payment method within 7–10 business days.
2. Subscription Refunds After 14 Days
After the initial 14-day period, refunds are generally not issued. However, we understand that exceptional circumstances may arise, and refunds may be considered on a case-by-case basis in the following situations:
–Technical issues preventing access to the platform that cannot be resolved by our support team.
– Duplicate payments caused by billing errors.
– Accidental subscription renewals if a refund request is made within 5 business days of the renewal date.
3. Cancellation Policy
You may cancel your subscription at any time from your account dashboard. After cancellation:
– You’ll retain access to the platform until the end of your current billing cycle.
– No further charges will be applied after cancellation.
– Your account data will be retained according to our data retention policy.
4. Non-Refundable Items
Refunds will not be issued for:
– Partial subscription periods (subscriptions are billed on a monthly or annual basis).
– Customized services, integrations, or setup assistance.
– One-time payments for professional or development services.
– Credit pack purchases (once purchased, credits cannot be refunded).
5. Refund Process
If you believe you’re eligible for a refund, please follow these steps:
1. Contact us at support@dearerp.com with:
– Your account details (email address and account name)
– Payment receipt or transaction ID
– A brief explanation of your refund request
2. Our support team will review your request and respond within 2 business days.
3. If approved, refunds will be processed within 7–10 business days to your original payment method.
6. Dispute Resolution
If you have any concerns about billing or refunds that have not been resolved through our support team, please contact us directly to discuss resolution options before initiating a chargeback with your payment provider.
7. Contact Us
If you have any questions about our refund policy or need further assistance, please reach out to us:
Macrofix Software Private Limited
– Email: support@dearerp.com
– Website: www.dearerp.com
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Last Updated: November 2025
This refund policy is subject to change. We will notify customers of any significant changes via email.