Frequently Asked Questions
Find answers to common questions about DearERP.com AI features, credits, pricing, and Odoo integration.
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General Questions
Anyone working with Odoo:
– Business users who need data insights
– Functional consultants who configure Odoo
– Developers who build customizations
– Agencies managing multiple clients
No for data queries and basic configuration. For development tasks, AI generates the implementation, but reviewing it helps ensure it meets your needs.
Odoo 14, 15, 16, 17, 18, and 19. Both Community and Enterprise editions.
Yes. AI understands your current setup and builds around existing customizations.
For Business Users
Anything about your Odoo data:
– Sales, orders, invoices
– Customers, suppliers, contacts
– Inventory, products, stock
– Accounting, payments, balances
– Projects, tasks, timesheets
– Any custom data in your Odoo
Yes, to Excel, CSV, or PDF.
No. Ask in plain English. “Show customers” not “query res.partner.”
Yes. Save any query as a command for one-click reuse.
For Consultants
Yes. “Install Sales and CRM apps” works.
Yes. Describe what you need, AI handles the configuration.
Describe it in detail. AI asks clarifying questions if needed.
Absolutely. Many consultants build features live during sales calls.
For Developers
Models, fields, views, business logic, security rules, reports, automations, workflows — complete Odoo customizations.
Yes. AI shows you all implementation details. You can modify anything manually anytime.
AI follows Odoo best practices, but always test and review before deploying to production.
100%. All generated customizations are yours. Zero vendor lock-in.
Test in development first. Ask AI to fix issues, or modify the implementation yourself.
Yes. Describe your standards/conventions and AI follows them.
For Agencies
Yes. Invite unlimited team members per project.
Create separate project workspaces per client. Switch easily between them.
You control access. Invite clients as viewers or give them full access.
Plans are per organization, not per user. Unlimited team members on all plans.
Yes. Enterprise plans include custom pricing for high-volume usage. Contact sales.
Billing & Plans
Yes. Upgrade/downgrade anytime. Prorated automatically.
AI stops working. Buy add-on credits or upgrade your plan.
Monthly credits reset at the start of each billing cycle. Unused credits from the previous month don’t roll over. Add-on credits purchased separately can be used anytime during your active subscription.
Yes. We offer a 30-day money-back guarantee if you’re not satisfied.
Yes. 20% discount on annual billing.
Credit cards, PayPal via Paddle (our payment processor).
Support & Training
– Free/Professional: Email support (24hr response)
– Business: Priority email (4hr response)
– Enterprise: Dedicated Slack + account manager
– Free documentation and video tutorials for all
– Live onboarding on Business+ plans
– Custom training available on Enterprise
Yes. User community forum, shared command library, best practices documentation.
Enterprise plans can add professional services hours.